Re: Error code for hardware - HP Support Community

Nindi1 · ‎05-13-2021

Urgently need help getting into laptop as can't get to sign in but. Tried out a few online suggestions and managed to find out I am gettin error code

M4PUQM-8GNAL5-GXGK6K-60VJ03

Prométhée · ‎05-13-2021

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this
15-ar052na (ENERGY STAR) Product Specifications

HP Envy x360 m6 Convertible PC (model numbers m6 through ar0XX) - Maintenance and Service Guide

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

Using the HP Cloud Recovery Tool (Windows 10, 7)

You can try several things in order to try to recover your data,

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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Nindi1 · ‎05-13-2021

Thanks for the advice.

So in the meantime is there anyway I can get into my laptop in safe mode?

Prométhée · ‎05-13-2021

It all depends on the condition of the hard drive

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Error code for hardware

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