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Nindi1
New member
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Message 1 of 4
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Error code for hardware

HP Recommended

Urgently need help getting into laptop as can't get to sign in but. Tried out a few online suggestions and managed to find out I am gettin error code 

 

M4PUQM-8GNAL5-GXGK6K-60VJ03

3 REPLIES 3
Prométhée
Level 16
9,645 9,503 975 3,392
Message 2 of 4
Flag Post
HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this
 15-ar052na (ENERGY STAR) Product Specifications

 HP Envy x360 m6 Convertible PC (model numbers m6 through ar0XX) - Maintenance and Service Guide

 

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)


You can try several things in order to try to recover your data,

 

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

 

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance




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Nindi1
Author
New member
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Message 3 of 4
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HP Recommended

Thanks for the advice.

 

So in the meantime is there anyway I can get into my laptop in safe mode?

 

 

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Prométhée
Level 16
9,645 9,503 975 3,392
Message 4 of 4
Flag Post
HP Recommended

It all depends on the condition of the hard drive


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





Was this reply helpful? Yes No
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