Error code message help

[Fe1974]

Hi I wondered if any one could help me with my laptop. It won't boot up.

I have run diagnostics and it says Processor - CPU1 - prime number fail

Failed 9W283A-8QXA4T-MFPURF-40GV03

Thanks in advance.

[KrazyToad · Accepted solution]

@Fe1974

Welcome to HP Community

I have gone through your Post and would like to help

This is a hardware issue. Please contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Fe1974]

Thanks thats great I will get in touch with them.

[KrazyToad]

☺️

[Fe1974]

Thanks for the link. I couldn't get it to work so I went onto their support page. They won't help me because I bought the laptop from PC world. I cant talk to anyone. 
The virtual agent won't transfer me to an agent and I cant get a contact number for support.
After I enter the serial number the virtual agent just keeps telling me the same thing in a loop because I purchased from PC world.
Thanks anyways.
I will be staying away from HP products in the future.

[Dragon-Fur]

Apologies for jumping in unannounced.

@Fe1974 

The Virtual Agent can only report what it is told by the database - it is not true AI.

I do not know the precise reason for the mix-up. 

My guess is that the computer was not registered with HP after purchase and the Warranty information just hung in limbo.

The agent in this thread may well get back to you.

Because I was curious, I did send in a request that someone take a look.

One or the other of these - Agent on thread or request for help - should produce results.

Hang in there.

Stay Safe.

Request for an Assist

• I will submit a request that someone take a look at your question / concern.

Worth Noting

• Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
• The time frame (how long it takes) for a response is not controlled by the Community.
• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

Note to those reading:

• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site increases your risk from rats and scammers.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

[Fe1974]

Thanks that would be a big help. Save me throwing the thing In the bin or snapping it after I have had enough of it. 🙂

[Fe1974]

Hi guys thanks for all your help so far.
I forgot to mention the notebook won't even boot in safe mode.
I have tried many things with this notebook to sort it out.

[asmita6658]

Hi @Fe1974

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!