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‎09-19-2020 01:49 PM

HP Recommended
Product: n/a
Operating System: Microsoft Windows 7 (32-bit)

I did a backup factory reset on my laptop, when my laptop had rest my background image that i previously had showed up but all my pictures were deleted. I was told all i had to do was login to Microsoft with recovery email and my photos would be restored but that was not the case. 

1 REPLY 1

‎09-19-2020 03:36 PM - edited ‎09-19-2020 03:37 PM

HP Recommended

@AngelAniu 

I really wish folks would STOP doing factory resets as if they were Miracle Cures for anything that ails a PC.

 

Had you come here BEFORE doing this, I would have warned you against it because that reset reformats the entire hard drive, removing everything on it.

 

What you were told was true in only ONE circumstance -- if you had synced all of your personal files with OneDrive -- which I'm guessing you did not do, right?



I am a volunteer and I do not work for, nor represent, HP
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