Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Factory reset

HP Recommended
Microsoft Windows 7 (32-bit)

I did a backup factory reset on my laptop, when my laptop had rest my background image that i previously had showed up but all my pictures were deleted. I was told all i had to do was login to Microsoft with recovery email and my photos would be restored but that was not the case. 

Level 16
Level 16
33,786 33,678 3,067 7,556
Message 2 of 2
Flag Post
HP Recommended


I really wish folks would STOP doing factory resets as if they were Miracle Cures for anything that ails a PC.


Had you come here BEFORE doing this, I would have warned you against it because that reset reformats the entire hard drive, removing everything on it.


What you were told was true in only ONE circumstance -- if you had synced all of your personal files with OneDrive -- which I'm guessing you did not do, right?

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation