Failed sign-in via facial recognition and forgot PIN, now can't use facial sign-in option?

[SpectrePuzzle]

I tried to sign-in to my laptop using facial recognition (which routinely works), but it did not recognize me. I was prompted to use a PIN, which apparently I've forgotten. Now it won't allow for facial recognition as a sign-in option. In two hours I can re-try my PIN. But if that doesn't work I wanted to know if the laptop would ever allow facial recognition as a sign-in option? Or is there no choice but to wipe the machine and go to factory settings? Thanks.

[asmita6658]

Hi @SpectrePuzzle

Welcome to the HP Support Community. I'd be happy to assist you with the "Windows Hello Face Recognition"

Please try these steps -

Solution 1 – Turn off Fast Startup:

1.) Type "power options" in the Search box, and open Power Options.

2.) Select "Choose what the power buttons do".

3.) Click on "Change settings that are currently unavailable".

4.) Uncheck the checkbox next to "Fast Startup".

Solution 2 – Reinstall Windows Hello drivers:

1.) Go to Search, type device manager, and open Device Manager.

2.) Find your Windows Hello driver, right-click on it, and select Remove driver software….

3.) Restart your computer.

4.) One the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it.

5.) Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved.

Solution 3 – Run Windows 10 Troubleshooter:

1.) Go to Search, type troubleshooting, and open Troubleshooting.

2.) Go to Hardware & sound section of the troubleshooter.

3.) Now, click on Hardware & devices.

4.) The troubleshooter will start, so wait for the process to finish, and follow further on-screen instructions.

5.) If the troubleshooter found a problem with Windows Hello, it will automatically fix it.

6.) Restart your computer.

If the issue still persists, please try these steps - HP PCs - Troubleshooting Windows Hello Face Recognition
 

Hope this helps! Keep me posted. 

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Have a great day!