Failure ID Code.

[Galac]

Hello, So Recently I Was Experiencing Some Glitches And Errors On Windows 10 64-Bit Home Edition, I Restarted My Laptop And It Redirected Me To Startup Repair Saying:

Logfile:F:\Recovery\WindowsRE\Winre.wim/System32\Logfiles\Srt\SrtTrail.txt I Tried Everything And It Did Not Work, So I Used Backup And Restore And My Drive C Was Empty Even Tho It Was Almost Full But Recovery D Was Fine So I Backed Up And Restore And It Gave Me Not Boot Device With This Failure ID:

9BRKVK-863AR9-XD7WLK-60RK03

Can Someone Help Please ? Thank You.

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9BRKVK-863AR9-XD7WLK-60RK03

OK

0000000000

10/24/21

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP 250 G4 Notebook PC Manuals | HP® Customer Support

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive, you can reinstall W10 for free by making a bootable USB installation flash drive with the media creation tool at the link below.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

HP Notebook - 15-ac139ne (ENERGY STAR) Software and Driver Downloads | HP® Customer Support