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OB1875
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Message 1 of 4
183
Flag Post

Failure ID

HP Recommended
HP Envy 17"
Microsoft Windows 10 (64-bit)

Hi all,

 

Getting the following failure id on diagnostic:

MFQGXG-7PEAK3-XD7WMG-60Q903

 

Looks like a possible hard drive failure, can you please confirm?

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
141,400 64,964 22,065 33,984
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
MFQGXG-7PEAK3-XD7WMG-60Q903OKXXXXXXXXXX4/9/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP ENVY NotebookIntel Models 17-n100 17-n1993D camera Models 17-r100 17-r199 (worldwide)3D camera Mo...

 

You may want to consider replacing the 2.5" mechanical hard drive, with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive you can reinstall W10 for free.

 

Use the media creation tool to create a bootable USB installation flash drive.

 

Download Windows 10 (microsoft.com)

 

Since your notebook originally came with W8.1, if you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing you can install the drivers and available software from your notebook's support page.

 

HP ENVY Notebook - 17-n065na (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

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OB1875
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Message 3 of 4
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HP Recommended

Thank you for your reply, extremely helpful. 

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Paul_Tikkanen
Level 21
Level 21
141,400 64,964 22,065 33,984
Message 4 of 4
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HP Recommended

You're very welcome.

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