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‎01-11-2024 09:45 AM

HP Recommended
Product: HP ProDesk 600 G6 Desktop Mini PC (9BD73AV)

About once a week the preinstalled UEFI diagnostic util "finds" and error and interrupts the BIOS POST, prompting the user to run several diagnostic tests.  After wasting all mornring testing hardware, no errors are found.  Exiting the diagnostic and selecting boot the bloody machine everything works fine until the next reboot when the whole waste time running diagnostics for nonexistent errors occurrs again.

Is there a way to turn off this util. 

Note that I am NOT referring to running the diagnostic within windows...my prob occurs when the diagnostic interrupts the BIOS post.

Category:
1 REPLY 1

‎01-11-2024 10:02 AM - edited ‎01-11-2024 10:04 AM

HP Recommended

I am not sure if this is the problem but one of the bios updates mentions the following

 Fixes issue where Remote HP PC Diagnostics Execution Physical Presence Interface continuous occur when some specific settings are applied at the same time.

 

The latest bios is 02.16.20 Rev.A dated Sept 2023

https://support.hp.com/us-en/drivers/hp-prodesk-600-g6-desktop-mini-pc/model/35719303?sku=9BD73AVhtt...

 

note that it is always dangerous to upgrade bios and diagnostics of memory and disk drive should be run before any bios update.

 

If you have the latest biosl you may need to ask support

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

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