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TRRTRR
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Message 1 of 2
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Flag Post

Fingerprint login has disappeared

‎09-19-2020 09:10 AM

HP Recommended
Product: envy 13 aq1005na
Operating System: Microsoft Windows 10 (64-bit)

I had fingerprint login set up in Windows Hello and working well. suddenly it is not offered, only pin log in. How can I get fingerprint login working again.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎09-22-2020 09:39 AM

HP Recommended

@TRRTRR

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: To recover from this issue, perform the following steps:

  1. Select Start.
  2. Select the Settings icon.
  3. Select Accounts.
  4. Select Sign-In options.
  5. Select Change PIN .
  6. Restart the computer.
  7. The Windows Hello sign-in options are restored.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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