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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Fingerprint login has disappeared

Create an account on the HP Community to personalize your profile and ask a question
09-19-2020 09:10 AM
I had fingerprint login set up in Windows Hello and working well. suddenly it is not offered, only pin log in. How can I get fingerprint login working again.
09-22-2020 09:39 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Did you make any changes on the settings of your PC prior to the issue?
- When was the last time it worked fine?
While you respond to that, let's try these steps: To recover from this issue, perform the following steps:
- Select Start.
- Select the Settings icon.
- Select Accounts.
- Select Sign-In options.
- Select Change PIN .
- Restart the computer.
- The Windows Hello sign-in options are restored.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee