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Fingerprint login has disappeared

HP Recommended
envy 13 aq1005na
Microsoft Windows 10 (64-bit)

I had fingerprint login set up in Windows Hello and working well. suddenly it is not offered, only pin log in. How can I get fingerprint login working again.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: To recover from this issue, perform the following steps:

  1. Select Start.
  2. Select the Settings icon.
  3. Select Accounts.
  4. Select Sign-In options.
  5. Select Change PIN .
  6. Restart the computer.
  7. The Windows Hello sign-in options are restored.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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