Fingerprint on zbook g3

[Cristiz]

Hello everyone,I have a hp laptop and I want to configure it’s fingerprint sensor.

Using windows 10, when I try to check “sign in options” ,2 options are unavailable. The first one is hello face , which I’m not interested in, but the second one is fingerprint.

I tried everything, uninstalling biometrics drivers from  device manager and also from options in control panel.

Also it didn’t worked disabling the service ,deleting biometrics database and enabling it back .

I tried to edit some policies, did a scan for errors and also many other things.

In bios there is no such option as biometrics.

When I am trying to access sign in features , it displays an error something like “we couldn’t find a compatible…”

My last hope are you guys!

[ub6424]

Hello @Cristiz 

(1) Enter BIOS > Security and check [x] Fingerprint reset

- Save BIOS settings and exit

(2) HP ZBook 17 G3 Mobile Workstation Product Specifications

Security

Standard

Trusted Platform Module (TPM ) 1.2 Embedded Security Chip (Common Criteria EAL4+ Certified). Field upgradeable to TPM 2.015 HP Fingerprint Reader

(3) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(4) Run <HP Diagnostics for Windows>

- Perform Component Test - Fingerprint reader

Component test	What the test does	Test duration	What the test does not check	Interactive/Noninteractive
Fingerprint Reader	Test to check the fingerprint reader.	1 minute	Security verification	Interactive

(5) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Cristiz]

Hey ub6424

I don't have that option in bios. I couldn't find it anywhere.

In hp pc hardware diagnostics there is no fingerprint option to test, also it isn't displayed as input device

Despite the fact that the device is shown in device manager. The driver is the only one compatible and it's named "windows hello", the rest of the drivers are not compatible.

[ub6424]

Hello @Cristiz 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

01.57 Rev.A

12.2 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Driver

2205.15.0.2623 Rev.W

272.6 MB

Apr 18, 2022

Download

HP Battery Health Manager BIOS Setting Update

1.0.2.1 Rev.A

0.5 MB

Nov 20, 2020

Download

Intel Management Engine Firmware

11.8.92.4222 Rev.A

11.6 MB

Apr 18, 2022

Download

(6) Reboot Windows

(7) Download and install / update

Synaptics (Validity) Fingerprint Sensor Driver

4.5.356.0 Rev.A

38.2 MB

Oct 22, 2019

Download

(8) Restart Windows

(9) Test your notebook

(10) Please report your results

[ub6424]

Hello @Cristiz Please report back