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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Fingerprint sign-in not available on HP 830 G8

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12-11-2023 10:05 AM
When I try to setup fingerprint sign-in, it says "we couldn't find a scanner compatible with Windows Hello Fingerprint." How can I fix this?
Solved! Go to Solution.
Accepted Solutions
12-11-2023 10:38 AM
Open
Page 12 - Item #4
If you did not purchase the fingerprint reader feature with the computer, the little "box" is simply a cover plate and not a real sensor.
True - little cover plate and sensor look the same.
The "solution" if your computer does not have the fingerprint reader installed:
Purchase the necessary part and install it into your computer.
Pages 51-52
"Reverse" the illustrated "remove" procedure to install the fingerprint reader
Example - Generic - Device Manager - Categories > Biometric devices / Camera
NOTE
The picture in the example is from a different keyboard --
The process to check the Device Manager > Biometric devices is the same.
Device_Manager_Generic_Biometrics_Fingerprint_Camera_1
When (if) you get to the point that you need a driver for the installed fingerprint reader hardware,
Get you driver:
Synaptics FS7600 WBF Touch Fingerprint Driver
=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-
References / Resources
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
HP EliteBook 830 G8 Notebook PC (19C72AV)
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
12-11-2023 10:38 AM
Open
Page 12 - Item #4
If you did not purchase the fingerprint reader feature with the computer, the little "box" is simply a cover plate and not a real sensor.
True - little cover plate and sensor look the same.
The "solution" if your computer does not have the fingerprint reader installed:
Purchase the necessary part and install it into your computer.
Pages 51-52
"Reverse" the illustrated "remove" procedure to install the fingerprint reader
Example - Generic - Device Manager - Categories > Biometric devices / Camera
NOTE
The picture in the example is from a different keyboard --
The process to check the Device Manager > Biometric devices is the same.
Device_Manager_Generic_Biometrics_Fingerprint_Camera_1
When (if) you get to the point that you need a driver for the installed fingerprint reader hardware,
Get you driver:
Synaptics FS7600 WBF Touch Fingerprint Driver
=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-
References / Resources
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
HP EliteBook 830 G8 Notebook PC (19C72AV)
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"