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HP Recommended
HP 15-ay000 bærbar PC-serie Product F2U15EA#UUW
Microsoft Windows 10 (64-bit)

I have forgotten the password and now it only starts with "Enter your Administrator Password or Power On Password". After some attemps it says "System disabled 58928360.

I have tried to remove the battery for an hour, replaced it and startet the Notebook without the battery pack.  Still same problem.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The HP forum rules were amended on 1 March 2019. Unfortunately , we are longer allowed to help with removing passwords.

See Rule 4.d. in the document at the following link



https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

1 REPLY 1
HP Recommended

The HP forum rules were amended on 1 March 2019. Unfortunately , we are longer allowed to help with removing passwords.

See Rule 4.d. in the document at the following link



https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.