Forgot administrator password on HP Stream 11

[smerrin]

After 3 attempts pops up... system disabled [I 630648691] HP wants me to pay $200.00 to reset, can anyone please help me? Thank you!

[DavidPK]

@smerrin

Check the halt code you've posted is correct as it should be only 8 digits long - if the last character is actually a' ]' then.

Enter  72942269

Regards,

DP-K

[smerrin]

I'm sorry I am not good at tech issues. The system disabled is i 63064869. Is that what I need to tell you? I'm sorry

[smerrin]

I apologize the system disabled number is 63064869. Thank you for any help.

[DavidPK · Accepted solution]

@smerrin

If the halt code is prefixed with a 'i' and not a 'I' then:

Enter  54639626

Regards,

DP-K

[smerrin]

Thank you DP-K. I entered 54639626 and it let me in but now says No bootable device insert boot disk and press any key. Unfortunately I do not have a disk and also no place to insert one. I THANK you for you help. I do not know what to do now. Thank you!

[DavidPK]

@smerrin

You're welcome

Regarding reinstalling Windows 10, you can create a bootable usb flash drive and perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

Regards,

DP-K

[Jlynngriff]

I have the same problem but my system is an hp stream 14. The code I get is (i 77266486)

Can you help me please 

[rick-s]

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.