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‎11-06-2016 01:07 AM

HP Recommended
Product: hp-15ba000
Operating System: Microsoft Windows 10 (64-bit)
Hello everyone!

I just bought a newly laptop and set an admin password, however when I tried tk use it the next day i keep receiving wrong password as an error message. Can I reset the computer? If so how? Please help! Thank you
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2016 01:00 AM

HP Recommended

Hello,

 

Thank you for posting in the HP Support forum.

 

If this is related to Windows login password, please check this thread >> http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-help...

 

If this is related to BIOS/UEFI password  -  you need to attempt to enter the BIOS and try 3 times with wrong password. Eventually, you will get something like system disabled code. Write down this code.

Open this site  >> www.bios-pw.org  and enter the disabled code. You will receive a response code for HP that can be used to enter the BIOS and reset the security settings.

 

If you already have this disabled code, just visit www.bios-pw.org

 

 

Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

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2 REPLIES 2

‎11-06-2016 01:00 AM

HP Recommended

Hello,

 

Thank you for posting in the HP Support forum.

 

If this is related to Windows login password, please check this thread >> http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-help...

 

If this is related to BIOS/UEFI password  -  you need to attempt to enter the BIOS and try 3 times with wrong password. Eventually, you will get something like system disabled code. Write down this code.

Open this site  >> www.bios-pw.org  and enter the disabled code. You will receive a response code for HP that can be used to enter the BIOS and reset the security settings.

 

If you already have this disabled code, just visit www.bios-pw.org

 

 

Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎12-04-2016 05:21 AM

HP Recommended
I followed the thread you gave. Thank you 🙂
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