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Forgotten power on password

HP Envy Laptop
Microsoft Windows 7 (64-bit)

I have a user that changed the power-on password for her laptop and does not remember it. There is no Administrator password set, so we are unable to use that to bypass the power-on password.

 

Anything that I can do to get her into the laptop?

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Forgotten power on password

Hi,

 

At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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Forgotten power on password

Mu user remembered the password! Thank you for the quick response though!

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