05-02-2017 02:44 PM
I have a user that changed the power-on password for her laptop and does not remember it. There is no Administrator password set, so we are unable to use that to bypass the power-on password.
Anything that I can do to get her into the laptop?
Solved! Go to Solution.
05-02-2017 02:47 PM
At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP