Forgotten windows password on my home G62 laptop

[Olu09]

Hello,

i have forgetton the password to the windows 7 ultimate on my Pavillion G62.

how can I resolve this issue?

Thanks

[REO51ST]

@Olu09

Sorry just noticed Windows login!!

You could try???

https://www.appgeeker.com/recovery/how-to-reset-windows-7-admin-password-on-hp-computer.html

REO

[Olu09]

Thanks for prompt reply.

I think it was the other password.

it is the page which comes up with your username after switching the laptop on, and it asks for your password.

i don't think it is the windows password.

thanks

[REO51ST]

@Olu09

If it prompts for a:

User Name:

Password:

That is usually a Windows login??

Or does it ask for a Start-up Password???

REO

[Olu09]

Yes,  it is asking for a Start-up Password

[REO51ST]

@Olu09

Does it look like this???

REO

[Olu09]

no

[Olu09]

[REO51ST]

@Olu09

Try to do a System Recovery:

HP PCs - Performing an HP System Recovery (Windows 7)

https://support.hp.com/us-en/document/c01867418

Scroll down to:

Recovery from the startup screen (during system boot) OR when unable to boot to login in screen

REO

[Olu09]

Thanks for your advise. However, I'm still unable to get past the page on the picture I sent earlier.