cancel
Showing results for 
Search instead for 
Did you mean: 
Frustrated10x
New member
1 0 0 0
Message 1 of 2
96
Flag Post
HP Recommended

Freezes on password screen

Hp envy x360

My laptop freezes when it asks for my password. Sometimes it will freeze before I can put in my password. I’ve done a hard reset, I’ve done the bios reset and it keeps freezing in the same spot. I’m in New York for business and everything is on this laptop! Please help.

Tags (1)
1 REPLY 1
Level 15
Level 15
9,839 9,788 1,923 3,689
Message 2 of 2
73
Flag Post
HP Recommended

Freezes on password screen

Hi,

Try performing HP hardware diagnostics at boot to see if there are any hardware problems:

Turn off the PC by holding the power button. Turn on PC and continously keep pressing ESC until startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation