Frozen HP System Information Screen at Start Up

[Tambirita]

A Frozen HP  System Information Screen appears at start up. It says "press ESC to return" but nothing works.

Such screen started appering ocassionally, and at early time I tryed scannig/repairing HD surface, memory test, clean up, vaccination, etc. 

I also tryed CTR + ALT + DEL, PWR + 0, remove battery, press F8 repeatedly, but nothing works.

This machine has every kind of protection installed and has very low usage. It stays static (does not travel). 

Can anybody help me?. Thanks in advance.

[WAWood · Accepted solution]

Tambirita

Hello;

Allow me to welcome you to the HP forums!

I read your post about your notebook not starting and wanted to help.

Here are some troubleshooting steps you can perform to diagnose the problem:  Computer Does not Start (Windows 7, Vista, XP) | HP® Customer Support

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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[Tambirita]

Thank you so much Wood. I tryed your advice and fixed the problem. Have wonderful day.

[Amit161981]

Thank you it fixed the issue