10-13-2019 08:19 AM - edited 10-20-2019 09:27 AM
Hello! I turned off my computer by removing my charger (it's old so it turns off when I remove charger but that is not the problem). So the next time I turn on the computer, the computer starts, also the screen but
screen turns grey like it's getting ready to start but it is just stuck. I have tried all the tips for black screen but those does not work, also it is not a Black screen, the screen works, it lits up but it's grey and nothing happens! I can't get to bios or safe mode, alt+Ctrl+del does not work. I've tried with another monitor, nothing happens! Also, I can't open up my laptop either. No overheating aswell. Please, please help me!
Model number: pavillion notebook 15-ab124no
10-13-2019 01:37 PM
Please provide the model number of the PC.
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