HARD DISK ERROR Please run the Hard Disk Test in System Diagnostics, Hard Disk (3F1)

[Si67]

I know this has been asked before, so apologies for the duplication, but none of the previous responses have solved the problem. Anyway, here's the error message...

      HARD DISK ERROR Please run the Hard Disk Test in System Diagnostics, Hard Disk (3F1)

      F2 System Diags:

      Memory Quick Test PASSED, but

      SMART CHECK: Not Installed

      Long DST: Not Installed

It is not a problem with the hard disk itself, as the hard disk was tested in another machine and it works ok. Another known-good hard disk was tested in this machine and it didn't work. It also fails to boot from an external hard disk in a USB caddy.

It will boot Linux from a USB stick.

Grateful for any help.

Thanks in advance.

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

Do the Long Test, and the probability is a Main Board issue.

Long shot is a BIOS mis-match.

[Si67]

Thanks for your quick reply.

How would I run that Windows-based diagnostics utility if I can't boot Windows?

Is there a Linux version?

[Lil_Boy_Blue]

Hi

You dont.

You use the F2 version.

AND/OR

[Si67]

Thanks again.

The F2 option desn't work because SMART CHECK and  Long DST are indicated as not being installed.