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Locked

‎03-28-2019 09:32 PM

HP Recommended

@ChuongDuong

 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티


Thank you for your understanding

I work on behalf of HP
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‎03-28-2019 09:34 PM - edited ‎03-28-2019 09:42 PM

HP Recommended

Sorry for the last post, he was Vietnamese so I trying to asking if he got any result from HP.

 

Five year ago I bought my laptop is HP EliteBook Folio 9470m. I set 2 level BIOS password for admin and user. I use the BIOS user password every day when boot, I didn't use the BIOS admin password so after 5 year I am now forgot it. I am trying to reset the admin password.

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‎05-11-2019 04:24 AM

HP Recommended

hi I am also facing the same issue please help to resolve this issue I am also from India

@IT_WinSec wrote:

@NhatThanh99

 

Which country are you from ? Which support did you contact and how (chat, web, phone...)  ? Please, confirm.

 

Whenever I contacted HP for SMC.bin file, they never asked for my invoice or documents.

 

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‎05-11-2019 04:27 AM

HP Recommended

Hi I have faced the same issue , please help 

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‎05-11-2019 09:08 AM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
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