HOW TO RESET BIOS PASSWORD FOR Folio 9470m

[NhatThanh99]

Hello!
I own an second-hand Laptop Folio 9470m, and its orginal owner is unknown, and I  can't access BIOS Setup because I don't have Password,  what should I do now? 
I following instructions from HP support (Contact with HP Support to  get SMC.bin file) but they don't send me that file !

[IT_WinSec]

Hello @NhatThanh99

The only option is the via the SMC.bin file

What do you mean by writing "they don't send me that file".

What did you do so far, who did you contact and what happened ?

[IT_WinSec]

@NhatThanh99

You will have to contact HP Business Support for assistance on removing the password.

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class computers.

Once  you receive the bin file, here are the necessary instructions you need to follow

Please make sure USB pendrive is formatted to FAT32 (not NTFS, not else)

Follow these steps to clear an unknown password for the BIOS administrator:

1. Save the attached SMC.bin file to a blank USB pendrive.
2. Shut down the notebook. Insert the USB pendrive into any USB port. (If this notebook has both USB 2.0 and 3.0 ports, use a USB 2.0 port.)

3. Press and hold the following three keys at the same time:

the Windows key (near alt) , the Up-Arrow key, and the Down-Arrow key

4. Click one and release the power button

You will understand it worked

5. Once you see a grey "SMC Command" screen, release the three keys mentioned in step 3.

(Note: Steps 3, 4, and 5  signal the BIOS of this notebook to examine the USB ports and the HP_TOOLS partition for an SMC.bin file, and if it detects one, to run its command. This SMC.bin file contains the command to allow access into the BIOS as a BIOS administrator without supplying a password.)

You should see something on your screen

6. Read the grey screen about "SMC Command":

6a. If you see a message "SMC Command failure", contact HP support and attach photo of the F1 System Information
screen.

6b. On the other hand, if you see no "SMC Command" message of any sort, try steps 3, 4, and 5 again. You may also use a different brand and smaller capacity USB key. If that does not succeed, contact HP support. Pay attention to step 3 - press and hold the 3+1 button at the same time or very very fast one after another.

6c. If you see a message "SMC Command success", then the command has worked. Follow the on-screen instructions and restart the device. Begin tapping the F10 key (or the Esc key) like tap-tap-tap during start, so that the machine will go into the BIOS setup screen. (For this boot only, the machine should let you enter Setup without having to supply an administrator password. If the unit is restarted without performing the next step, the process will need to be ran again).

7. From the File screen in the BIOS, highlight and select the option to "Reset BIOS Security to factory defaults". (This will clear the old unknown password.) Follow the prompts, and restart the notebook when prompted. Reminder: if this notebook uses
BitLocker full disk encryption software, please choose to NOT reset the TPM! If it does not use BitLocker, you can also clear the TPM.

8. If you wish to set a new administrator BIOS password, you may do so on a future boot cycle by pressing F10 and setting a fresh BIOS admin password within the BIOS setup screen.
If there is any difficulty, particularly at steps 6a or 6b, contact HP support

If the above does not help, please contact HP Business support

Hope this helps. Please, mark the post as a solution if it helped.

Let me know if you face any difficulties.

[NhatThanh99]

@IT_WinSec sorry for my english!
My mean is I have contacted the supporter to ask for SMC.bin file, but they don't send me just because I do not have any invoices, but this Notebook is unknown original owner, so I don't know what next to do.

[IT_WinSec]

@NhatThanh99

Which country are you from ? Which support did you contact and how (chat, web, phone...)  ? Please, confirm.

Whenever I contacted HP for SMC.bin file, they never asked for my invoice or documents.

[NhatThanh99]

I'm in Vietnam.
I've just contacted again and this... 😞

2:56 PM  Connecting...
2:56 PM  Connected. A support representative will be with you shortly.
2:57 PM  Support session established with Suman Karmakar.
2:57 PM  Suman Karmakar: Welcome to HP Total Care Chat Support. My name is Suman. I will be your technical support specialist, today. Be rest assured that I will assist you with the best possible resolution available, once I review the case details. Kindly provide me a minute’s time for the same.****NOTE: For security reasons, PLEASE DO NOT share any credit card information via chat.
2:57 PM  Thanh Nguyen: Yes
2:57 PM  Thanh Nguyen: Hello!I own an second-hand Laptop Folio 9470m, and its orginal owner is unknown, and I can't access BIOS Setup because I don't have Password, what should I do now?
2:57 PM  Suman Karmakar: Hi Thanh.
2:58 PM  Suman Karmakar: If I have understood the issue correctly,you do not know the BIOS password. Am I correct?
2:58 PM  Thanh Nguyen: Yes
2:58 PM  Suman Karmakar: Do you have the invoice?
2:58 PM  Thanh Nguyen: No
2:59 PM  Suman Karmakar: Let me check.
2:59 PM  Thanh Nguyen: Yes, thanks!
2:59 PM  Suman Karmakar: Kindly provide/confirm the following product details:Country of purchase: VietnamPhone 
3:00 PM  Thanh Nguyen: Yes, this is my information
3:01 PM  Suman Karmakar: Thank you for confirming the details, please refer the below link for HP privacy policy.http://www.hp.com/go/privacy
3:01 PM  Suman Karmakar: I am sorry Thanh, in this case the only work around is to replace the system board on chargeable basis.
3:02 PM  Saving chat transcript
2:56 PM  Connecting...
2:56 PM  Connected. A support representative will be with you shortly.
2:57 PM  Support session established with Suman Karmakar.
2:57 PM  Suman Karmakar: Welcome to HP Total Care Chat Support. My name is Suman. I will be your technical support specialist, today. Be rest assured that I will assist you with the best possible resolution available, once I review the case details. Kindly provide me a minute’s time for the same.****NOTE: For security reasons, PLEASE DO NOT share any credit card information via chat.
2:57 PM  Thanh Nguyen: Yes
2:57 PM  Thanh Nguyen: Hello!I own an second-hand Laptop Folio 9470m, and its orginal owner is unknown, and I can't access BIOS Setup because I don't have Password, what should I do now?
2:57 PM  Suman Karmakar: Hi Thanh.
2:58 PM  Suman Karmakar: If I have understood the issue correctly,you do not know the BIOS password. Am I correct?
2:58 PM  Thanh Nguyen: Yes
2:58 PM  Suman Karmakar: Do you have the invoice?
2:58 PM  Thanh Nguyen: No
2:59 PM  Suman Karmakar: Let me check.
2:59 PM  Thanh Nguyen: Yes, thanks!
2:59 PM  Suman Karmakar: Kindly provide/confirm the following product details:Country of purchase: VietnamPhone Number[edit] Email Address: [edit]   Product Number: D2T43USProduct Serial:   [edit ] Operating system: win 10
3:00 PM  Thanh Nguyen: Yes, this is my information
3:01 PM  Suman Karmakar: Thank you for confirming the details, please refer the below link for HP privacy policy.http://www.hp.com/go/privacy
3:01 PM  Suman Karmakar: I am sorry Thanh, in this case the only work around is to replace the system board on chargeable basis.
3:02 PM  Saving chat transcript

[IT_WinSec]

Hello @NhatThanh99

Thank you. This makes sence now 🙂

Please, use the EDIT option to edit your post above to remove your personal email and your product/serial number of the PC - this is private information which should not be present in the public section of the forum.

In the mean time, I will reach to HP internally and ask for assistance. Watch your email and here the private messages section for an identified HP contact, you might be contacted in private in the following days.

[NhatThanh99]

Yeah! That's very nice!
Thanks for your supporting!

[Cheron-Z]

@NhatThanh99

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[ChuongDuong]

@NhatThanh99 Bạn cho hỏi là bạn còn giữ cái file SMC.bin đó không vậy thì chia sẻ cho mình với?