HP 15-bs020nq Bios update fail...

[giuliano771]

Hy, my device  HP notebook 15-bs020nq  whith SN >Do not include the product serial number or any private information< and Product: 2KF17EA after instalation of win11 and various programs all working perfect, y installed HP autodetect . Downloaded the bios file (F75) and execute the file. All things ok : charger pluged in , batery full , at restart, black screen forever. Original bios was F35.

Y have 1 frend whith chip programmer but y need the corect bios file please.

Y make usb flash drive whith the F75 bios file (sp153030.exe) but after try every combination , give it up. No beep , no nothing... Help please

[Deep_World · Accepted solution]

Hi @giuliano771,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this.

To better understand the issue, could you please provide a few more details?

When you say “black screen forever,” do the fans or LEDs turn on, or is the laptop completely unresponsive?

Did the BIOS update finish successfully before the restart, or did it freeze during flashing?

Have you tried booting with only AC power to see if there’s any difference?

Here are a few troubleshooting steps you can try before resorting to chip programming:

• Hard reset: Disconnect the charger, hold the power button for 30–60 seconds, then reconnect and try again.
• BIOS recovery shortcut: you can attempt BIOS recovery by holding Windows key + B (sometimes Windows key + V) while pressing the power button. If successful, the system should attempt to reload the BIOS from the recovery partition or USB.
•  Create a BIOS recovery USB: Use another PC to download the correct BIOS file for your exact model (HP Notebook 15‑bs020nq, product 2KF17EA) from HP’s support site. Use HP’s BIOS Update utility to create a recovery USB, then insert it and try the recovery shortcut above.
•  Check HP support site: Confirm whether F.75 is the right BIOS for your model. Sometimes HP autodetect misidentifies the product, and flashing the wrong BIOS can brick the system.

It’s critical to ensure you have the exact BIOS file for your board ID (84DO) and product number, otherwise programming the wrong image could permanently damage the board.

I hope this helps 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[giuliano771]

Hy...

Sory to tell: you do NOT helped at all. 

All you write to me , it was done.  The Hp tool assistant pointed me to that bios file, my bad was to not make the bakup first.

Now , the laptop works great because y manage to speak in to the Discord comunity from 3 days ago.

[Deep_World]

Hi @giuliano771,

Welcome to the HP Support Community!

Thanks for your response.  

I’m really sorry to hear that my earlier guidance didn’t help you, and I appreciate you letting me know. It sounds like you had already tried those steps, and I understand how frustrating that can be .

I’m glad to hear that your laptop is working well again and that you were able to sort things out with help from the Discord community. If you need anything else or run into another issue, I’m here to help.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World