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‎08-09-2020 05:43 PM

HP Recommended
Product: HP 15-f233wm

It was factory reset , now when setting up it freezes 

1 REPLY 1

‎08-12-2020 01:01 PM

HP Recommended

@PatriciaGreen55

 

I reviewed your post and I understand that the computer is freezing after a factor reset.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What was the reason you performed a reset?

 

Meanwhile, I recommend you perform a system test on the computer to make sure that all the hardware components are working fine.

 

Follow the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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