• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-30-2018 11:23 AM - edited ‎10-30-2018 11:25 AM

HP Recommended
Product: 250g5
Operating System: Microsoft Windows 10 (64-bit)

Hi all, first post using this forum. 

 

The HP laptop is just 16 months old. Last night it had two random lockups whilst powered on and in use. Nothing more than internet browsing (reading text) was taking place at the time.

 

The lockups lasted for ~20 seconds each approx 10 minutes apart . At the end of the second lockup the laptop just powered off and hasnt come on since. 

 

Power is getting to the device; the power light on the side of the laptop lights up when charger is connected. 

 

I tried a hard reset with battery removal and holding the power button but it doesnt respond; it is like the laptop is dead.

 

Does anyone have any advice?  I have not decided to take it apart yet and check any connectors. 

3 people had the same question
11 REPLIES 11

‎10-31-2018 01:31 AM

HP Recommended

Any thoughts from anyone? 

Was this reply helpful? Yes No

‎11-01-2018 09:31 AM

HP Recommended

Anyone from HP have any thoughts?

Was this reply helpful? Yes No

‎11-04-2018 02:41 AM

HP Recommended

Anyone have anything?

Was this reply helpful? Yes No

‎11-05-2018 03:50 AM

HP Recommended

Anything? 

Was this reply helpful? Yes No

‎11-05-2018 05:04 AM

HP Recommended

15414193647806755458494999551182.jpg

 

So, I took it apart. Power is getting to the CPU fan, this can be confirmed because when the charger is switched on, the fan pulses; typical of a surge of power.

 

I guess the on/off switch could be faulty? Any advice?

Was this reply helpful? Yes No

‎11-08-2018 03:46 PM

HP Recommended

Any thoughts anyone? 

Was this reply helpful? Yes No

‎11-12-2018 03:07 PM

HP Recommended

Hello? Proving quite the popular topic

Was this reply helpful? Yes No

‎11-20-2018 02:46 PM

HP Recommended

Looks like I found the problem.

Was this reply helpful? Yes No

‎12-03-2018 02:51 AM

HP Recommended

It's a HP laptop..

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.