HP All In One locked up

[kbwdad]

On start up login screen appears (nice photo) but the window to input a PIN or Password no longer appears and the mouse and keyboard do no operate, they have no power getting to them. There is an airplane in the lower right corner. It stuck in this format and locked up.

I have shut down, disconnected power, restarted many times but no change.

I have shut down, restarted and tapped F2 & F10, performed dianostic test but no errors. Mouse and Keyboard does work during that time.

Nothing is unlocking the login screen. Any help will be appreciated.

[sandytechy20 · Accepted solution]

Hi @kbwdad,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with your HP notebook stuck while turning on the PC. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to boot into Safe mode and remove the check from Safe boot?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.

Next thing, I would suggest here is to Press the power button to restart the PC and start tapping Esc key continuously until you see the Startup Menu - On the Startup Menu - Press the F10 key to enter into Recovery mode - If prompted, select your keyboard layout, then from the Choose an option screen, click Troubleshoot - Click Advanced options - Startup Settings > Restart. Choose the safe mode option you want from the Startup Settings menu:

Press the Windows + R - Type in msconfig - On the top click on Boot - Remove the checkbox next to Safe boot. Click on Apply and OK. Restart the PC and now check if you get the password prompt.

For more assistance, please follow this link: HP PCs - Windows Safe Mode (Windows 10, 😎

I hope this helps. Let me know how it goes for further assistance. 

Let me know if that helps.

Cheers.