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anandnathaniel
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HP Battery Alert, Primary (Internal) Battery (601)

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HP Pavilion Notebook - 15-ab292nr
Microsoft Windows 10 (64-bit)

Hello there,

 

From this morning, I'm noticing the below message during system startup,

 

"HP Battery Alert, Primary (Internal) Battery (601)"

 

Please advise how I can resolve this problem?

 

Thank you, Anand

[Personal Information Removed]

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
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@anandnathaniel The failure code 601 represent a battery 1 failure and the only way to fix that is by replacing the battery, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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anandnathaniel
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Thank you HP Community Support, I will contact HP Support to replace the faulty battery as early as possible. Have a great day ahead.

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The_Fossette
HP Support Agent
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@anandnathaniel

 

You're welcome!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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