HP Chromebook x360 Won't Resume From Sleep

[J_Ploeg]

When my Chromebook goes to sleep, either on its own or by closing the lid, sometimes the screen will not power back on after I press the power button. It remains black. I've tried soft resetting the Chromebook as well as doing a full factory reset but neither seems to have resolved the problem. Has anyone found a working solution for this issue? It's to the point where I'm thinking of buying another machine because doing a hard reset to get my laptop out of sleep mode half the time is not worth it.

[Dilip_18]

Hi@J_Ploeg,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Chromebook X360 Won't Resume From Sleep.

I have a few recommendations 

• Resetting the Chromebook,
• Factory reset erases all the information on your Chromebook's hard drive, including your settings, apps, and files.

• Factory reset your Chromebook

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash  Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Dilip_18]

Hi@J_Ploeg,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Chromebook X360 Won't Resume From Sleep.

I have a few recommendations 

• Resetting the Chromebook,
• Factory reset erases all the information on your Chromebook's hard drive, including your settings, apps, and files.

• Factory reset your Chromebook

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash  Continue.
5. Follow the steps that appear and sign in with your Google Account.
   Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!