• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-26-2022 11:32 PM

HP Recommended
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W4AV)

Please help with default pin. My laptop not taking my finger scan anymore

Category:
1 REPLY 1

‎11-30-2022 02:39 AM

HP Recommended

Hi @Zethu-Qunta,

 

Welcome to the HP Support Community

 

I understand you need information on the default PIN. Not to worry I will help you to get a resolution to resolve the issue.

 

To answer your question: HP does not set any default PIN on your Notebook PC. If you have forgotten the PIN then try logging in using your Microsoft Password

 

Even if that fails then you will have to contact Microsoft to help you reset your password so you can log in and change the PIN.

 

Please refer to this document to know more about Windows Hello Feature: https://support.hp.com/us-en/document/c06243676

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.