HP ENVY x360 Convertible 13-ar Overheating. Too hot to touch. will not start

[JohnILL]

HP ENVY x360 Convertible 13-ar AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx 1 month old. 3 times in Sleep mode it has overheated and not been able to start up until Power disconnected and unit cooled. Too hot to touch. Often running over 90degC. Fan running all the time until put to sleep.

Using USBc adapter for HDMI to a screen.

No other accessories used fro new.

[sandytechy20]

@JohnILL

Welcome to HP support community.

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JohnILL]

Thanks for the advice. Tried everything including "If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal:" but went to the lap top this morning to start work and it was too hot to touch and wound not start up. When eventually rebooted after holding the power button, it shows it was over 90decC in Sleep mode with 'disconnect from network' in sleep mode selected

[JohnILL]

I have an email from HP Support with a case number but has "Please DO NOT REPLY to this email.  It is sent from an unmonitored automatic service. " and no other contact information to follow up.

[Martinfg]

Hi,

I would be very interested in how this issue was resolved as I'm experiencing the very same problems.

The laptop overheats while in sleep mode and plugged in. During that time it becomes extremely hot and doesn't even start anymore.

I have unplugged mine about 90 mins ago and it still doesn't start and is still hot.

The device is 3 months old and has hardly been used.

Not using any accessories with it.

To be honest, it seemed dangerously hot when I unplugged it. Parts of it I couldn't touch for more than a couple of seconds.

Thank you in advance!

[sandytechy20]

@JohnILL

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps

Cheers.

[JohnILL]

I tried this again : Step 3: Updating the BIOS  plus changed Sleep mode to Hibinate each evening /rest period and so far nothing above 90degC recordered for 2 days and no overheat over night. Will keep monitoring.

Thanks

[sandytechy20]

@JohnILL

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.