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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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I have 2 identical HP ENVY x360 m6 -w103dx.  I got a black screen on one of them after Windows update, could not boot, no video, no beeps, the only visible action is Caps Lock key flashing slow slow quick quick. Tried triple shutdown, then all steps above to boot into BIOS, downloaded and tried BIOS recovery from USB using oldest version F.10 and again with newest version F.35 loaded onto USB drive, with and without HDD connected, nothing works.  I know the bus is seeing the USB because the USB drive has an LED that flashes briefly when first powering up.  Ideas?

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@DROSSTODAN

Thank you for posting on the HP Support Community.


I understand you are in need of support, As you've performed relevant troubleshooting steps and the issue persists. I would request you to contact our Support and our Support Engineers should be able to check the available service options for your computer.

HP Support can be reached by clicking on the following link:

  • Click on this link – www.hp.com/contacthp/
  • Select the product type.
  • Enter the serial number of your device or select let HP detect your product option.
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  • You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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