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‎02-18-2021 06:14 AM

HP Recommended
Product: Elitebook 850 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I work in a computer repair shop, a customer brought in the laptop today saying that it doesn't switch on at all, stating that it isn't charging, I tested the charger it worked fine, opened the laptop to check the charger port and didn't see any damage. When I plug in the charger the power light comes on and the battery light flashes 4 times before turning off again. I've also tried turning it on with the charger plugged in and the battery removed, still no luck.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2021 12:13 PM

HP Recommended

https://www.youtube.com/watch?v=5MNl-_uNOWM&t=9s

 

Try the blink codes, perhaps they may help.

View solution in original post

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1 REPLY 1

‎02-18-2021 12:13 PM

HP Recommended

https://www.youtube.com/watch?v=5MNl-_uNOWM&t=9s

 

Try the blink codes, perhaps they may help.

Was this reply helpful? Yes No
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