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‎06-06-2023 07:57 AM

HP Recommended
Product: HP EliteBook x360 830 G8 Notebook PC IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)

So to keep it short I was basically held hostage (well, my laptop was) by a repair tech as when I refused to pay £245 to recover some files off my laptop an "apprentice" put a bios password on it and demanded i paid them. The police got involved and I got my laptop back minus the password. The owner said the kid left and not seen him since.

So apparently now I have a nearly £2000 paperweight as even though I have the original receipt and registered with HP in my name and still under warranty, there is NOTHING I CAN DO or should I say nothing HP will do.

Does anyone else have any ideas

Many thanks,

Josh.

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