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- HP Envy 13 Hibernate mode not working correctly

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10-01-2023 03:16 PM
Hi,
I have raised this issue previously Re: HP Envy 13 Hibernate issue - HP Support Community - 8481595. I have tried the solution it worked for sometime but issue is occurring again, laptop hibernates mode works ok one or two times then I have to shut down my laptop to make it working again. if I press hibernate mode from power option black screen comes after that it shows me the login screen and laptop did not go into hibernate mode, same thing happen if I close my laptop lid. So, i have to either restart the laptop and completely shut it down.
OS Name: Microsoft Windows 10 Home
Version: Version 10.0.19045 Build 19045
System Model: HP ENVY Laptop 13-ba0xxx
Processor: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date: BIOS Version/Date Insyde F.24, 16/03/2022
Thanks