HP Envy 15 is not starting, not charging

[Alrazzak]

HP Envy 15 is not starting. Charging is also not working - power light is not turning on.
Have went through troubleshooting tips - it didn't help. Disassembled it and looked if some cable has disconnected - everything appears to be normal inside.

It has fallen from table two years ago, so some screws could be loose, however it worked as intended yesterday evening, stayed on the table overnignt and today it's just not turning on.

Is there anything else to check?

[Jeet_singh · Accepted solution]

Hi @Alrazzak,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the computer does not power on anymore. Don't worry I'll be really glad to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Is there a light by the charging port where the charger plugs in?

Do you see a light on the power button of the computer?

Have you tried to use a different compatible charger and check if it helps?

Did this happen after a power surge or power outage?

In the meantime, while you respond to this post, please try these steps here: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

Then if there is no light anywhere, please try with a different adapter locally and check if it fires up.

If there is a light by the charging port, then visit this link to try and restore the bios: HP Notebook PCs - Recovering the BIOS

Please check these links out:

Link 1: HP Notebook PCs - Using and Testing the AC Power Adapter

Link 2: HP Notebook PCs - Computer Does Not Start (Windows 10)

If the above steps don't work, I recommend checking with an alternate power adapter or a different wall outlet to ensure the computer is charging, if the PC is charging, connect an alternate monitor to your computer and check if there's a display on the same and follow the steps mentioned on this link: Click here

Finally, if nothing works, the computer has a hardware issue and needs to be serviced. Please contact Hp phone support to get this done. Steps to contact HP phone support:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Alrazzak]

No lights near charging port, no lights when pressing power button.
I haven't managed to find any other compatible charger yet, but I will.
No power surges or outages happened, otherwise I wouldn't be so surprised about that.

Tried all the steps before (except for checking other charger - I don't have it yet), nothing helped

Thank you very much for answering! Will check other charger and go to tech service if it won't help me.
Best regards,
Abdullah

[Jeet_singh]

Hi @Alrazzak,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[Alrazzak]

Hi @Jeet_singh,
I replaced internal power supply unit (small box inside laptop you stick your charger cord in, dunno if it's a proper name) and laptop started to work again.

Thanks again and best regards!

[Jeet_singh]

Hi @Alrazzak,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[angular_1]

I am having same issue. Where can I buy that module (internal power supply)? Can you post a picture of that unit?

[Alrazzak]

It's usually the problem either with the charging power unit or with the accumulator, often with both especially if you have unstable electric current (like most of non western countries do), so you'd better check those first, before you try anything  else. They cost like 20-25$ each and every big electronics shop would let you check on place if its what you need.

As for the internal unit, I mean that small thing inside the laptop you stick the charger cord in, the thing with the hole. 

I had to buy (over the internet) and reinstall one myself because I'm rather poor, live in the middle of nowhere and used to using soldering iron. If the problem is not with the charger or accumulator I strongly advise you to use the certified repairing specialists' help instead of trying it yourself.

[Kgament]

Hi I’m having this same issue

- there is a light on my the charging port

- no power light

-don’t have access to a different charger but if the charge light is on I would guess that’s not the problem

- no power surge or outage

i have an hp envy flip laptop. 

When i I held power button for 30 seconds with charger detached I heard something like a power down click but nothing has happened since except for the charge port light being on.