09-03-2019 05:37 AM
I have updated the BIOS on my HP ENVY 17-j020us Quad Edition Notebook PC laptop and now the BIOS won't start (same CAPS two blinks).
I have used the HP recommended firmware at the model drivers page > https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-ENVY-17-Notebook-PC-series/5387628/mod...
I've tried with the following alternatives without luck:
- Windows Button + B > No Boot, No success.
- Using a USB Pen drive with a different (previous) firmware > No Boot, No success
- Using a USB Pen drive with the latest firmware (F.69 Rev.A) > Managed to Boot in BIOS Restore mode. After a reboot No success.
- Removed the CMOS battery (or RTC). Waited for 5 minutes and executed any of the options above > No Boot, No success.
My Laptop warranty is obviously expired, but I demand HP to resolve this problem as the recommended firmware is in your official Drivers page, and I wouldn't have done the update if I knew this would have happened...
Thanks for your help/support.
09-05-2019 03:15 PM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
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