HP Envy 360 No Power At All

[MDuddridge]

I took my work laptop, (2023 HP Envy 360, Windows 11) home over the weekend. I used it Saturday on battery, no problem. When I got done there was about 20% battery life remaining and figured I'd plug it in to recharge. The charging cord was accidentally left plugged in overnight and when I needed to use the laptop Sunday I unplugged the charging cord to move the laptop to the space where i wanted to use it, opened the top, pressed the power button and nothing happened.

Tried holding the power button down for 20 seconds,  with no response upon trying to turn the laptop back on.

Tried plugging the power cord back in and briefly got a white indicator, then an orange, but since those few seconds, the LED at the Thunderbolt ports doesn't come on when the power cord is reconnected. The cord is providing power as it will charge my cellphone when I connect it.

Could it be the ports and/or the battery?

I rarely take my laptop home, but I do often unplug and use the battery.

[Max3Aj]

@MDuddridge, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it can be when your HP Envy x360 won’t power on, especially after what seemed like normal use. Let’s walk through some steps to help isolate and potentially resolve the issue.

Perform a Hard Reset

This helps clear any residual electrical charge that might be preventing startup:

• Disconnect the AC adapter and all external devices (USBs, printers, etc.).
• Press and hold the power button for 15–20 seconds.
• Reconnect only the AC adapter (use the original HP charger).
• Try powering on the laptop.

Check the Power Adapter and Port

• Since your charger works with your phone, it’s likely functional, but the USB-C/Thunderbolt port on the laptop might be the issue.
• Try a different HP-compatible USB-C charger if available.
• Inspect the port for dust, debris, or damage.

Look for LED Indicators

• The brief white and orange LED you saw suggests the system initially recognized power.
• If the LED no longer lights up, it could indicate a battery or motherboard issue.

Try a BIOS Reset (if possible)

If the laptop shows any signs of life (like keyboard backlight or fan noise), try this:

• Press and hold Windows + B, then press and hold the power button for 2–3 seconds.
• Release the power button but continue holding Windows + B for another 10 seconds.
• This may trigger a BIOS recovery.

External Display Test

If you suspect a display issue:

• Connect the laptop to an external monitor via HDMI or USB-C.
• Power on and check for any output.

You may refer to this document - HP PCs - Computer does not turn on, start, or boot | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[MDuddridge]

The issue solved itself as on Tuesday (2 days after the problem occurred) the laptop booted up, and it showed the battery at 94%; when the power adapter was connected I got lit LED and more charge.

Now the question is: what diagnostics and reports can I run to see if I can ascertain what the problem was?

[Max3Aj]

@MDuddridge, Thank you for your response. 

I’m glad to hear your HP Envy x360 powered back on and is charging normally again! When a device behaves intermittently like this, it's wise to run diagnostics to check for any underlying issues—especially with the battery, power delivery system, and firmware.

Here’s what you can do to check for clues and ensure everything is working properly:

Run HP Hardware Diagnostics (UEFI)

This will test key components like the battery, AC adapter, and motherboard circuits.

Steps:

• Shut down your laptop completely.
• Turn it back on and immediately tap Esc repeatedly until the Startup Menu appears.
• Press F2 to open HP PC Hardware Diagnostics UEFI.
• From the menu, run:

1. Battery Test
2. AC Adapter Test
3. Component Tests (especially for System Board and Memory)

Run HP Support Assistant (Within Windows)

This can give you logs of recent issues and help update firmware or drivers.

Steps:

• Open HP Support Assistant (search in Start Menu).
• Go to the "My PC" section → "Troubleshooting and fixes" → "Check for hardware issues".
• Also check the "History" tab for any logged events or failure reports.

Battery Report (Windows Built-in Tool)

This gives a full history of battery capacity and recent usage that may explain anomalies.

Steps:

Press Windows + X > select Terminal (Admin) or Command Prompt (Admin).

Type: powercfg /batteryreport

It saves a report to C:\Users\[YourUsername]\battery-report.html—open it in your browser.

 Look at:

Battery capacity trends

Recent charge/discharge cycles

Power state at the time of issue

Reliability Monitor (Windows Event Viewer)

This tool shows a timeline of system events, failures, and warnings.

Steps:

• Open the Start menu and search for "Reliability Monitor".
• Look at the days around when the issue occurred.
• See if any hardware failures, Windows errors, or update interruptions were logged.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support