cancel
Showing results for 
Search instead for 
Did you mean: 
P2684
Level 1
3 2 0 0
Message 1 of 4
232
Flag Post

HP Envy 360 frozen-holding power button won’t power it off!!

HP Recommended
HP Envy X360 8MF60AV 15”
Microsoft Windows 10 (64-bit)

HP Envy X360 8MF60AV 15” Laptop is frozen. I’ve tried holding the power button for 15-20 seconds, even up to a minute and it does nothing. Trust me, I’ve tried it many many times. I disconnected everything from the laptop like the troubleshooting said before hand, and still no go. 
The battery is sealed so I can’t take out the battery and drain the power that way. 

The screen is black, the backlights on the keyboard are off. The power button light and caps lock lights are on, and the fans are running at full speed. 

Can someone please help and tell what to do now??!! I’ve never had a computer with a sealed battery and I’m so frustrated!!! Please help. How do I get the computer to turn off and restart??!!

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,592
Message 2 of 4
Flag Post
HP Recommended

@P2684

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the caps lock light blinking?

When was the last time the computer was working fine?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03518165

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

0 Kudos
P2684
Author
Level 1
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

No! The computer froze during a BIOS update.  The screen went black. The caps lock light and power lights are solid.    I was unable to get the computer to shut off.   I didn’t say anything about it not booting to windows. I said it froze and I couldn’t get it to power off in order to reboot it.  Please read posts more carefully. 

I solved it myself my letting the computer run out of battery which shut it down.  It seems to be functioning fine now. 

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,592
Message 4 of 4
Flag Post
HP Recommended

@P2684

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation