-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Envy Notebook wont turn on

Create an account on the HP Community to personalize your profile and ask a question
04-07-2022 01:07 PM
I went to use my laptop today to find that it won’t turn on. The screen was on early when I tried and it said the battery was low on power and that it needed to be plugged in. However, it was on the charger the whole time. We did have storms yesterday that caused some power flickers, but I had the computer plugged into a surge protector. Now I can’t get anything: screen wont work, charger indicator light wont work. The battery is integrated and so I can’t remove it. I bought another AC adapter to try and that didn’t help either. Is there anything I’m not doing or do I need to get this serviced?
04-10-2022 09:16 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.
I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, it could be a hardware failure. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
ECHO_LAKE
I am an HP Employee