HP-Envy - Sleep and shutdown issues after recent Windows 10 upgrades

[marksss]

Using old  MEI doesn't help. I tried 9,10 and 11 version. Here is the whole  list which I used.

(

MEI_Win7_8_8.1_9.5.24.1790_1.5M.zip

 MEI_Win7_8_8.1_9.5.24.1790_5.0M.zip  

ME_Consumer_Win8.1_10_11.0.6.1194.zip

 Intel MEI Driver Installer v10.0.39.1003.rar   

Intel MEI Driver INF v10.0.30.1054.rar

Intel Management Engine Interface (MEI) Driver 11.0.0.1155 Rev.A

sp66228.exe

sp80106.exe

)

[Bal988]

Thanks, its at least good to know that the only solution suggested so far isn't working either.

[DavidSMP]

Hi @Bal988,

I reviewed the post. You've done amazingly well by displaying commendable troubleshooting skills, immaculate patience and terrific temperament to try and get the issue resolved. Kudos to you for a job well done. 🙂

For now please try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.Then restart the computer and update the bios chipset and graphic drivers from this link:http://hp.care/2iLrig2 Please select the correct operating system and follow the on-screen instructions.

Please perform a hard reset from this link: http://hp.care/2nwQ054

Then perform these steps to see if it gets resolved:

1. Go to Control Panel, then click Power Options.
2. From the Select a power plan page, click Choose what the power buttons do from the list on the left panel.
3. On the Define power buttons and turn on password protection page, you then have the option of choosing what happens when you:
   • press the power button
   • press the sleep button
   • When I close the lid- select the sleep option (not shutdown or hibernate)
   • Now check again.

• If it does not work then please perform all the prescribed steps from this link:http://hp.care/2gMk20y and follow the option “The computer does not wake up from sleep or hibernate mode”.Then check if the issue is resolved. Please disable Hybrid sleep as well.

Please change the power plan and set it to high performance from this link:http://hp.care/2rUUbXB

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

.Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :0 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

[DavidSMP · Accepted solution]

Hi @Bal988,

Please install the bios chipset and graphics drivers from this link: http://hp.com/drivers  please select the country and enter the product# of the computer and follow the on-screen instructions

Do this after uninstalling the display drivers from device manager. Ignore the other link for updating the drivers from my first post.

Thanks and have a blessed week ahead.

[DavidSMP]

Hi @Bal988,

Please perform these steps and let me know how this pans out.

Take care and have a fabulous week ahead. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Bal988]

OK, now I have been testing your suggested solution for a few hours now and it really seems to work, the shutdown and sleep mode issue is completely gone. I have manually removed both the Intel HD graphics and Nvidia driver and reinstalled them afterwards. I didn't update the BIOS again since I already did that during my previous efforts - others might have to do that as well. Many thanks!

[DavidSMP]

Hi @Bal988,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[fpbrown46]

I have done al lof the above and they do not resolve the issue.  They are generic solutions not specific to this situation. ALso the MEI driver you suggest is one version below the current one on my system.

[CirceKy]

Hi there,

This is a problem again after the recent update (April 2019). Is this still the suggested solution?

[Cheron-Z]

@CirceKy

 Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
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Thank you