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‎02-07-2022 12:32 PM - edited ‎02-07-2022 01:35 PM

HP Recommended
Product: HP ENVY x360 - 15-bp031ng
Operating System: Microsoft Windows 10 (64-bit)

Dear HP Community , 

i'am stuck since 3 days. 

 

Lets begin: i wanted to upgrade the M2 SSD from my HP ENVY x360 - 15-bp031ng

installed: Samsung SSD 128GB

wanted to install: Samsung M2 SSD 980 (normal) 

 

I cloned the original drive with 3 different programs: 

-Paragon 

-Clonezilla 

-Acronis True image

 

no success with booting one of them. 

 

I upgraded the bios version from F47 to F.48 Rev.A since i was getting always the same error:

KMODE Exeption NOT HANDLED

after trying here and there options in the bios  ( secure boot on/off, legacy support is disabled because of uefi )

Today i reinstalled the old 128GB Samsung SSD and now i keeps getting the same error KMODE Exeption not handled. Windows is not booting, always this error.

 

I created a usb stick with the media creation tool and the stick dont boot until i remove the M2 SSD. (i checked the boot order before)

 

When i have no M2 ssd inside the device the stick boots up. Any other stick (with paragon etc.) boots up with m2 ssd installed

 

In the Recovery i got the failure Code: 

0xc0000000e

 

Thank you very much for any help 🙂

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