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‎11-27-2022 07:16 AM

HP Recommended
Product: HP ENVY x360 - 15-dr1075cl
Operating System: Microsoft Windows 11

My HP Envy laptop running Windows 11 is stuck in the HP loading screen with the little spinning disk below it spinning away.  It apparently has been like this for some time. I can't shut it down. I have disconnected it from the AC cord and have held the shutdown button forever to no avail.  Please advise. 

Category:
1 REPLY 1

‎11-30-2022 06:53 PM

HP Recommended

I had the same problem where the Hp loading screen would just keep loading for hours on end without the power button turned on. But I’ve found a solution that worked for my Envy, what you want to do is hold down the power button for 15 seconds then after the screen shuts off wait for a few and press the power button back on. This will maybe work.

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