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‎08-27-2022 04:15 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M6AV)
Operating System: Microsoft Windows 11

The laptop will not power up. There is no charging light on the side.
I have tried holding the power button for 15 seconds, no change.

Category:
1 REPLY 1

‎08-30-2022 07:12 AM

HP Recommended

@JonwYlie

 

Welcome to the HP support community.

 

I understand that your printer is not powering on, I am glad to assist you.

If the printer is not powering on, this seems to be a hardware issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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