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‎09-15-2020 02:34 PM

HP Recommended
Product: ENVY m Laptop Model 17m-ce1013dx
Operating System: Microsoft Windows 10 (64-bit)

This is our second identical computer with the same problem, that the computer was powered down last night and did not respond to the power button today. The light beside the power cord is lit but the power button does not turn on the system.  This model does not have a convenient way to remove the battery and restart using the power cord.

1 REPLY 1

‎09-18-2020 07:35 AM

HP Recommended

@SoCalActuary

 

I reviewed your post and I understand that the computer is not powering on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow steps 1 & 2 from the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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