HP Envy will not restart after update

[Gypsynicurn]

My HP Envy won’t turn on after the latest update. I unplugged, held power button for 15 seconds and still nothing will turn on. It was fine this morning before the update occurred. 

[Raj_05]

Hi @Gypsynicurn,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy is experiencing a power issue following the latest update. Here are some steps you can try to resolve this problem.

Hard Reset:

• Unplug the power cord from the laptop.
• Disconnect any external devices (USB drives, printers, etc.).
• Press and hold the power button for 15-20 seconds to drain any residual power.
• Plug the power cord back in and try to turn on the laptop.

Reset the BIOS:

• Unplug the power cord.
• Press and hold the Windows + B keys simultaneously, then press the power button for 2-3 seconds and release the power button while continuing to hold the Windows + B keys until you hear a beep or see a BIOS recovery screen.
• Follow the on-screen instructions to reset the BIOS.

Battery Reset (if applicable):

• If your HP Envy has a removable battery, remove it.
• Press and hold the power button for 15-20 seconds.
• Reinsert the battery, connect the power cord, and try to turn on the laptop.

Check Power Supply:

• Ensure that the power adapter is working properly. If possible, try using a different power adapter that is known to be functional.
• Check the power indicator light on the laptop (if available). If it’s not lighting up, there might be an issue with the power supply.

Attempt Safe Mode Boot:

• If you can get the laptop to power on, try booting into Safe Mode to see if you can bypass any issues caused by the update.
• Turn off the laptop and turn it back on. Immediately press the F8 key repeatedly until the Advanced Boot Options menu appears.
• Select Safe Mode and press Enter.

Perform a System Restore:

• If you can access the Advanced Boot Options menu or the recovery environment, try performing a system restore to revert to a point before the update was installed.
• From the Advanced Boot Options menu, select Repair Your Computer and follow the prompts to perform a system restore.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support