HP Envy x360 15-EE109 Crashes and Randomly reboots

[KCC21224]

The computer would randomly display the "oops" message stating that there was a problem and it had to restart.  This use to happen once every few days.  Over a period of months, it got worse and started to happen once a day.  It further deteriorated and started happening a few times a day to where it became unusable.  Took it to a big box electronic store and they replaced the entire OS.  Brought it home, and after about an hour of setting it back up, it happened again.  Twice.

So, I took it back to the big box store that specializes in consumer electronics, and they said it was probably a motherboard.  I put it on the counter, and it would not malfunction.  Desperately needing a computer, I purchased a new one (a different brand).  The next day, I needed to use my computer, as the new computer had not arrived yet.  I remembered that it didn't mess up at the store, so I thought I might try it without the power cord.  So far it has not messed up. I see other post on the hp site that stated they too had issues with the power cord, but that it worked without the power cord.

Can I order a new power cord for this unit?  The laptop is two years old, but I don't know if HP sells replacement power cords for this unit.

I have 60 days to return the new computer I bought, so I would like to know if its the power cord, or something inside the computer itself that is causing this problem.  How can I further assure myself that its the power cord, and not the laptop itself?

[Nal_NR]

Hi @KCC21224,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To buy the power cord, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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