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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
HP Envy x360 15-ds1083cl
Microsoft Windows 10 (64-bit)

Nothing happens when pressing the power button.  Laptop charged all night and feels warm, but does not boot up. Holding the power button for 5 seconds does nothing.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, try this procedure writted by another person of another post:

Turn off the computer.

o Disconnect the computer from any port replicators or docking stations.

o Disconnect all peripheral devices, such as USB storage devices, external displays, or printers.

o Disconnect the AC adapter from the computer.

o Turn the computer over and look for the battery compartment door to determine whether or not your computer's battery is removable.

o Now to consume any residual electrical charge from the capacitors protecting the memory, perform the following as it is the basics of this:

If you see an access door to the battery compartment, your equipment has a removable battery. Remove the battery, press and hold the power button for 15 seconds, reinsert the battery back into the compartment and proceed to the next step.

If you do not see any access door to the battery compartment, your computer does not have a removable battery. On most laptops with a non-removable battery, press and hold the power button for 15 seconds to complete the restart and proceed to the next step.

1. Reconnect the AC adapter to the computer, but do not connect any peripheral devices.

2. Turn on the computer.

If a startup menu opens, use the arrow keys to select Start Windows normally and then press enter.

3. Once the peripheral devices are connected, run Windows Update and HP Support Assistant to update all drivers and the system.

 

If It don't work, try to call the hp support.

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi, try this procedure writted by another person of another post:

Turn off the computer.

o Disconnect the computer from any port replicators or docking stations.

o Disconnect all peripheral devices, such as USB storage devices, external displays, or printers.

o Disconnect the AC adapter from the computer.

o Turn the computer over and look for the battery compartment door to determine whether or not your computer's battery is removable.

o Now to consume any residual electrical charge from the capacitors protecting the memory, perform the following as it is the basics of this:

If you see an access door to the battery compartment, your equipment has a removable battery. Remove the battery, press and hold the power button for 15 seconds, reinsert the battery back into the compartment and proceed to the next step.

If you do not see any access door to the battery compartment, your computer does not have a removable battery. On most laptops with a non-removable battery, press and hold the power button for 15 seconds to complete the restart and proceed to the next step.

1. Reconnect the AC adapter to the computer, but do not connect any peripheral devices.

2. Turn on the computer.

If a startup menu opens, use the arrow keys to select Start Windows normally and then press enter.

3. Once the peripheral devices are connected, run Windows Update and HP Support Assistant to update all drivers and the system.

 

If It don't work, try to call the hp support.

 

 

HP Recommended

That worked !!

Thank you !!

HP Recommended

happy to have helped you

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